RETURN AND REFUND POLICY
Before booking a course or purchasing a product, please ensure you have read and understood the following information. Upon booking a course or purchasing a product, you are agreeing to the terms and conditions as detailed below.
Online Courses
Freya’s Bouncy Blowdry’s offer non accredited online learning. Training courses or tutorials that offer no accreditation may sometimes have no mention of this in the description. If you are unsure about any courses or accreditations, please ensure you contact us before purchasing to clarify.
All online learning and training courses offer instant access, so are therefore strictly nonrefundable whether you have started the course or not so please ensure you are happy with your purchase before completing your order.
Courses are available for only the person named on the booking and may not be shared, passed on or distributed further unless detailed in writing by Freya’s Bouncy Blowdry’s. Freya’s Bouncy Blowdry’s does not guarantee the pass or approval of any course work submitted for marking.
Our online training courses offer a variation of access time limits, so please ensure you have read the course description before purchasing. Once your access expires, you will no longer be granted access and further charges will apply if you wish to regain access. Course work must be submitted for marking before your course access expires. Work submitted outside of this time may not be marked and/or further charges may apply. Course work may need to be submitted on multiple occasions before gaining your qualification if our tutor believes the pass standards are not met.
Freya’s Bouncy Blowdry’s takes no responsibility for the level of difficulty in a course, although we have made every effort to ensure our courses are detailed and we can offer support where possible.
1-1 Courses
All course placements are subject to availability and all payments made are nonrefundable. As such, before booking a place on a course, please ensure you are able to participate in the course at the venue and date discussed.
Any payments for course bookings are to be made in full upon booking to secure a place on any course. Full payment must be made before the course date, unless agreed otherwise in writing with the company. Once full payment has been made, you will receive an automated confirmation email to the course applied for, which will ensure access only to the course on the date and venue stated. Price stated on booking page is inclusive of expert training on techniques by Freya’s Bouncy Blowdry’s. This is the case for all courses on our website, unless explicitly stated otherwise. If any additional items are required to be provided by attendees, students will be notified prior to the course commencement.
If you have any special requirements, please us notify via email at least 14 days prior to the course date and Freya’s Bouncy Blowdry’s will do our best to accommodate your needs.
Freya’s Bouncy Blowdry’s reserves the right to cancel or reschedule courses in exceptional circumstances and will notify students at our earliest convenience. In the event of a venue alteration, the new location will remain close to the previous venue wherever possible. If you are unable to attend at the new location or on the new date, you will need to notify the company within 48 hours of receiving the notification and a credit note will be offered, which will be valid for 12 months from the date issued.
You will not be refunded for any courses still taking place in alternative venues or on alternative dates. In the rare case a course is cancelled completely, all students will receive a full refund in due course. If you wish to change or amend your course, please request via email at least 14 days before the course date. There will be no guarantee changes will be possible, so we suggest that you are confident with your booking and able to attend the course at the venue and date discussed.
If a course is sold out, we cannot accept any requests for alterations. Any changes made outside of this 14-day window, will be subject to further charges at our discretion. Any failure to attend the course on the day, will not be refunded or credited. If you are unable to make a course date, please notify via email at least 14 days before the course date. This will be assessed on a case-by-case basis and a resolution will be at company’s discretion. Any cancellations outside of this 14-day window will be fully chargeable.
Payments
Freya’s Bouncy Blowdry’s Training reserves the right to decline any credit/debit card payments due to insufficient funds or customer not having adequate authorisation to use card. All payments must be made in full before securing a place on a course or any products are dispatched.
Refunds
Prices stated on webpage may be subject to change and fluctuation, so please check pricing before booking. Refunds All courses are non-refundable. Please ensure before booking a place, you are confident in your decision and able to attend the course at the venue and date stated. In exceptional circumstances, we will offer credit notes for the value of the course to be used within 12 months of the date issued. This is at the company’s own discretion.
Liability
Liability It is advised for all students to discuss course suitability with the tutor before booking and attending a course.
The final decision on whether a course is suitable will remain with the customer and will hold no liability for dissatisfaction due to this. Freya’s Bouncy Blowdry’s, accepts no liability for loss or damages to students, equipment or to any of their clients in the future. Any such claims will be dispensed to misuse of products or professional training provided in the course.